Network Quality is measured between two points on a network. You will need at least two Sinefa Probes registered to your account before receiving Network Quality measurements.
Once two Probes are deployed and subscribed, Network Quality measurements will begin automatically between the two probes. If you only have one Probe setup in your Account or you want to test against a public Probe, you can Setup a Public Probe.
View our NQS training video
The following screenshot shows Sinefa Probes setup to measure network quality between them.
When "the dots" on the map are green, it means the Probe is online and communicating with the Sinefa Controller. When "the link" between the two Probes is green, it means Network Quality results are being received.
Optional Setup: You can be specific about which direction the tests are run by configuring the Test Paths under Settings > Test Paths.
If you're not receiving any NQS results under Reports > Utilization and you have set-up the additional probe and test paths, one thing to confirm would be whether TCP and UDP ports 9200 are open. To complete this, follow the below:
- Log onto the probe via SSH or Serial
- Log into the wizard (username is admin and password blank by default)
- Go into System > Shell
- Type in Telnet <PROBEIPADDRESS> 9200 (i.e. telnet 192.168.10.10 9200 - the IP address would be the probe you're trying to run tests against, the Public Probe's IP address appears next to it under Settings > Probes)
- For an unsuccessful connection, this will timeout after a couple of minutes. This will mean that the firewall rules for TCP and UDP ports 9200 will need to be checked
Note: When you have 2 probes testing against each other which sit behind the 1 firewall completing NAT'ing, the results will be inaccurate.
Probes need to be able to reach each other across the WAN for these tests to be completed.