How to Invite Users and Setup User Permissions

Overview
Invite a User
Invite Support
Change the Billing Contact

Invite a User

To invite others into your Sinefa Account, follow the steps outlined below:

1. Go to Settings > System Users.
2. Click on Invite User to bring up the New User window.
3. Enter the user's email address and select permission level
   
   

   Permission Level	None	Read Only	Full Access	Administrator
   View Reports	-	Yes	Yes	Yes
   Configuration Changes	-	-	Yes	Yes
   Invite Users	-	-	Yes	Yes
   User Management	-	-	-	Yes
   Billing Contact	A user with any permission level can be set to Billing Contact, it's limited to one per account

   
   
   Note: There must be one (and only one) Billing Contact per account. The Billing Contact is the person who is charged by Sinefa for the subscription service and is the only user who can see the Billing section.
4. To limit the Probes that a User has access to, enter the Probe(s) or Tag(s) which the user will be limited to. All other Probes will not be visible to this user.
   
5. When you're done filling out these fields, click on the 'Invite' button and an email will be sent to the user with instructions to access the Account.

Invite Support 

Please invite support_team@sinefa.com by clicking on System Users --> Invite Support button. 

You can then change the permissions to "Read Only" or "Full Control" depending on the troubleshooting scenario.

Changing the Billing Contact

The Billing Contact by default is set to the account creator and appears in Settings > System Users table as Administrator (Billing Contact). 

ONLY the user listed as the Billing Contact will be able to see the Billing section.

To change the Billing Contact, the 'Outgoing Billing Contact' should:

1. Go into Settings > Billing
2. Select the Billing Details tab
3. Under Assign Billing Contact there is a drop-down menu, select the User you want to set as the 'Incoming Billing Contact' and then select Assign.
   Note: Only users who have been invited into the account will appear on the drop down list. If the user does not appear in the list, please invite them first

The 'Incoming Billing Contact' will receive an e-mail which contains a link that will take them directly to their User Profile to accept the change. The Billing Contact setting will not change until the Incoming Billing Contact accepts the change. Once accepted, the 'Outgoing Billing Contact' will receive an e-mail notification of the change. They can either click on the link within the e-mail or go straight to Settings > Profile to locate the billing contact request notification at the bottom to accept as per below

Please reach out to support@sinefa.com or contact our support team via chat to let us know of the Billing Contact change which will help us update the new billing contact on our internal billing system.

Once this has been accepted, the original Billing Contact will receive an confirmation e-mail.

See Also
Sinefa Best Practise Guide
How to update Credit Card details
Setup Tags on Probes