Endpoint Agent - FAQ

What Operating Systems are currently supported?

• Microsoft Windows 10 (64-bit) MSI installation package
• Apple macOS 10.10, or later (64-bit) PKG installation package

How big are the installation files?

The Endpoint Agent installer file size is under 15MB for both Windows and macOS.

How much CPU, RAM and Storage does the Endpoint Agent use per endpoint

The agent and the tests it executes have a very low compute, IO and storage footprint on the endpoint. It will not steal any resources or weigh down the endpoint in any way. On average <1% CPU, <20MB RAM, <20M disk space required.

What data is sent to the cloud?

The agent collects performance related data to assess the user experience and the services between the user. See the list of data that is collected.

How much data does the agent send to the Sinefa cloud?

Each agent sends approximately 100KB of data, every hour to the cloud.

Will the agent work alongside other agents on my desktop?

Yes, the Sinefa Endpoint Agent will work alongside and will co-exist with any other agents you may have installed on endpoints including VPN software, SASE software, endpoint security agents.

Can I do silent installs?

Yes, silent installs using centralized configuration platforms are supported. See detailed instructions here.

How do I do a manual install?

Download and run the MSI on a Windows endpoint. Enter the Registration Key when prompted to ensure that the agent connects to your account. See detailed instructions here.

How does the agent connect to the cloud?

The agent connects directly to the Sinefa cloud using HTTPS. Only a single, outbound HTTPS connection is made between the agent and Sinefa servers.

Does the agent auto-upgrade?

Yes. The auto upgrade can optionally be turned off when doing both manual and silent installs.

Does the agent run in the background?

Yes, the agent runs as a service in the background. Users will not see it running unless they have administrator privileges.

What does the agent actually do?

Firstly, it collects performance data from the endpoint and local network to monitor the digital experience of the user. It then helps visualize how users connect to applications by running active tests to map out the service chain and assess the health of each domain to help you pinpoint issues when user-experience or performance problems occur.

How is the Endpoint User Experience Score calculated? 
See article detailing how the score is calculated

Where do I access the metrics from the Endpoint?

You can access the metrics once you've logged into the Sinefa UI here: https://ui.sinefa.com/endpoints

Will you be supporting other Operating Systems in the future?

Yes, support for Android and iOS devices is coming soon. 

What is Synthetic Testing? 

See more details about Sinefa Synthetic Testing here.