ServiceNow

Sinefa's ServiceNow integration allows events generated on the Sinefa platform to be raised as incidents in ServiceNow.

To connect your Sinefa account to your ServiceNow account, go to Settings -> Events -> Actions, then click Add Action.

You'll need to provide the following details:

• Name: Give the action a name, e.g. "Create ServiceNow Incident"
• Select "ServiceNow" as the action
• In the URL field, enter: https://<your account>.service-now.com/api/api/now/table/incident
• In the Auth Key field, enter a username/password in the form "Basic <base64 encoded username and password>"

To create the auth string, you need to base64 encode the username and password of a ServiceNow user with write permissions on the incident table. You need to base64 encode the string <username>:<password> - note the ":" character between the username and the password.

The following ServiceNow fields are set when a Sinefa event is created:

• Contact type: "Sinefa" (if defined in ServiceNow)
• Category: "Network"
• Short description: <Sinefa event subject> 
• Impact: <Sinefa event severity>
• Priority: <Sinefa event severity>